Glossary

How To Perform A Local SEO Audit For Your Business

Performing a local SEO audit for your business uncovers the opportunities and fixes that will boost online visibility, improve local search rankings, and attract more nearby customers; this guide walks you through simple, actionable steps—from GMB optimization and citation checks to on-page fixes and review management—so you can prioritize changes that deliver measurable local traffic and leads.

Local SEO Audit

A Local SEO audit is a systematic evaluation of a business’s online presence and local search performance—covering Google Business Profile, local citations, NAP consistency, on‑page local SEO (title tags, schema, location pages), reviews and reputation, local backlinks, mobile/site speed, and technical issues—to identify gaps and prioritize fixes that improve visibility in local search and map results.

Step 1: Google My Business Audit

Verify ownership and access



  • Confirm ownership: You (or your agency) should be the Primary owner in Google Business Profile (GBP). If not, request access or reclaim via the “Own this business?” flow.

  • Resolve duplicates: Remove or merge duplicate listings; transfer ownership where needed.

  • Review user roles: Remove inactive managers and ensure permissions are correct.



Core NAP and contact info



  • Business name: Match real-world signage (avoid keyword stuffing).

  • Address and phone: Verify the address, Service Area settings, and a properly formatted local phone number that’s consistent across the web.

  • URLs: Confirm the website and appointment/booking links use HTTPS and include UTM parameters for tracking.



Primary and secondary categories



  • Primary category: Set the single most relevant option.

  • Secondary categories: Add only those that reflect real services.

  • Audit categories: Remove incorrect or irrelevant options.



Business hours and special hours



  • Regular hours: Ensure day-to-day hours are accurate, including 24/7 settings.

  • Special hours: Confirm holiday and temporary closure/reopen statuses.



Business description and services/products



  • Description: Keep it concise and customer-focused; avoid keyword stuffing.

  • Services/Products: List accurate names, descriptions, and prices (if applicable).

  • Menus/offerings: Ensure completeness for multi-location or multi-service businesses.



Photos and multimedia



  • Core images: Include a current, high-resolution cover photo, logo, interior/exterior, staff, and service photos.

  • Additional media: Add product images, short videos, and a 360° tour if relevant.

  • Benchmarking: Compare photo count with competitors and add missing types.



Posts, offers, and updates



  • Post cadence: Review recent GBP posts (updates, offers, events) and maintain a regular schedule.

  • Fresh content: Publish at least one current post if none exist.



Q&A and messaging



  • Q&A management: Review questions and answers; seed common FAQs from the owner account and provide verified responses.

  • Messaging: Enable if you can respond quickly; set a welcome message and define response workflows.



Reviews and reputation



  • Metrics: Check total review count, star rating, and review velocity.

  • Respond: Reply to all recent reviews (positive and negative) with a templated but personalized approach.

  • Moderation: Flag spam or fake reviews per Google’s process.



Attributes and special features



  • Attributes: Verify applicable options (wheelchair accessible, women-led, outdoor seating, etc.).

  • Bookings and service area: Enable booking/ordering links and service-area settings if applicable.

  • Programs: Confirm eligibility and setup for Google Guaranteed, Local Services Ads, menu, or product attributes.



Maps pin and location accuracy



  • Pin placement: Ensure the map pin is correctly located; adjust in the GBP dashboard if needed.

  • Navigation: Check driving directions and address formatting on Maps.



Insights and performance data



  • Review Insights: Monitor searches (direct/discovery), views, clicks, direction requests, calls, and photo views.

  • Identify trends: Note patterns and drop-offs to prioritize fixes.



Technical and verification items



  • Verification: Confirm the listing is verified (postcard, phone, or email).

  • Landing page: Ensure the linked website page is mobile-friendly and includes local schema.



Audit checklist and priority fixes



  • Action list: Ownership/access, NAP fixes, primary category, hours, photos, review responses, duplicate removal, and map pin.

  • Accountability: Assign owners and deadlines; recheck Insights after 30 days.



Tools to use



  • Platforms: Google Business Profile dashboard, Google Maps, Google Search (brand + location), Google My Business API (if available).

  • Auditing tools: BrightLocal, Whitespark, Moz Local for duplicate/citation checks, and Screaming Frog for link/URL checks.

Step 2: Audit Your Citations

Step 2: Audit Your Citations



What to check



  • NAP consistency: The business name, address, and phone (including country/area code) must match exactly across listings.

  • Address format and suite/unit info: Use the same punctuation, abbreviations, and suite formatting everywhere.

  • Primary phone vs. call-tracking numbers: Replace call-tracking numbers on major directories with the permanent number, or use a consistent primary number.

  • Website and canonical URL: Use the same protocol and subdomain consistently (for example, either with or without “www”).

  • Categories and business description: Match the primary category and core services; avoid conflicting or outdated categories.

  • Hours, payments, service area, and attributes: Keep details current and identical where supported.

  • Duplicate, incomplete, or incorrect listings: Identify and flag for removal or merging.

  • Citation quality: Prioritize authoritative local directories, key data aggregators (such as Localeze, Neustar/Placekey, Foursquare), and major platforms (Google Business Profile, Bing, Apple Maps, Yelp, Facebook, YellowPages).

  • Structured vs. unstructured mentions: Track high-value structured entries and prominent unstructured mentions (news sites, local blogs).



How to perform the audit



  • Export existing citations: Pull lists from platforms like Google Business Profile, Moz Local, BrightLocal, Yext, Whitespark, or use crawlers (e.g., Screaming Frog) for on-site mentions.

  • Search manually: Query your business name with city and your phone number in major search engines and maps; review the top results and the map pack.

  • Use citation tools: Run scans with BrightLocal, Whitespark, Moz Local, or Yext to find inconsistencies, duplicates, and missing major listings.

  • Check data aggregators: Verify listings with major data providers (such as Infogroup, Neustar, Factual/Placekey, Foursquare) since inaccuracies propagate widely.

  • Audit duplicates and storefront clusters: For multi-location businesses, ensure one canonical listing per location; merge or remove duplicates and confirm separate pages/GBPs for each location.

  • Review incoming backlinks/mentions for NAP: Ensure third-party sites use the correct NAP and your canonical URL.



Fixes and cleanup



  • Claim and verify: Claim unclaimed listings on major platforms (Google, Bing, Apple, Yelp, Facebook) and complete verification.

  • Correct NAPs: Update authoritative listings first (Google, Bing, Apple, Yelp, Facebook, Apple Maps), then data aggregators, then niche directories.

  • Remove or merge duplicates: Follow each platform’s process to merge or request removal; use map edits for GBP duplicates where applicable.

  • Standardize formats: Decide on a canonical NAP format and enforce it across all entries.

  • Submit new citations: Add or claim listings on major local directories, industry-specific sites, the chamber of commerce, local business associations, and relevant local blogs.

  • Use data-management services if needed: For many locations or complex cases, use services like Yext, Moz Local, or citation-building providers to push consistent data.

  • Document changes: Maintain a spreadsheet with listing URLs, login credentials, verification status, and last-updated dates.



Ongoing maintenance



  • Monthly or quarterly checks: Re-scan top directories and aggregators for drift or new duplicates.

  • Monitor new mentions: Set alerts for new business mentions and ensure NAP accuracy.

  • Track impact: Measure local rankings, map pack placement, and referral traffic from citation sources after fixes.

How To Perform A Local SEO Audit For Your Business

Performing a local SEO audit for your business uncovers the opportunities and fixes that will boost online visibility, improve local search rankings, and attract more nearby customers; this guide walks you through simple, actionable steps—from GMB optimization and citation checks to on-page fixes and review management—so you can prioritize changes that deliver measurable local traffic and leads.

How To Implement Changes And Improve Rankings After A Local SEO Audit



  1. Immediate (0–2 weeks) — Quick wins



    • Fix critical NAP inconsistencies across Google Business Profile (GBP), the main website, and top citations.

    • Update and optimize GBP: correct categories, complete services, add high-quality images, business hours, and a keyword-rich short description.

    • Resolve any manual penalties or indexing issues: submit a sitemap to Google Search Console and request reindexing for fixed pages.

    • Repair broken links, 4xx errors, and server issues; ensure the site is available and fast.

    • Add or update schema markup (LocalBusiness, Organization, Product, Review) on key pages.




  2. Short term (2–8 weeks) — On-page and local relevance



    • Optimize the homepage and primary location pages: add local keywords (city + service), clear NAP, schema, H1/H2, meta titles and descriptions, and unique content targeting user intent.

    • Create or refine dedicated location pages for each service area with unique content, maps, and local landmarks.

    • Improve mobile UX: ensure pages meet Core Web Vitals and are responsive.

    • Implement internal linking from high-authority pages to location pages.

    • Create or optimize localized landing pages and FAQs answering common local queries.




  3. Ongoing (1–6 months) — Off-page authority and engagement



    • Citation management: clean duplicates and update secondary directories (Yelp, Bing, Apple Maps, industry directories).

    • Review and reputation strategy: request reviews from happy customers, respond to all reviews quickly and professionally, and add review schema where appropriate.

    • Local link building: earn links from local newspapers, chambers of commerce, suppliers, sponsorships, and local blogs; prioritize relevance and authority.

    • Content marketing: publish locally focused blog posts, news, case studies, and seasonal offers targeting local keywords and long-tail queries.

    • Social and community signals: maintain active profiles, post local events, and engage with local groups.




  4. Technical and CRO optimizations



    • Ensure fast load times (image compression, caching, CDN), a secure site (HTTPS), and a clean, crawlable structure (robots.txt, XML sitemap).

    • Implement click-to-call, appointment forms, clear CTAs, and structured contact information on every page.

    • A/B test titles, meta descriptions, GBP posts, and landing page CTAs to improve CTR and conversions.




  5. Measurement and KPIs



    • Track local rankings (Google Maps and organic) by keyword and location.

    • Monitor GBP insights: views, searches, calls, direction requests, and website clicks.

    • Use Google Analytics (GA4): organic sessions, bounce rate, goal completions, and phone clicks.

    • Track review volume and sentiment, citation accuracy, backlink growth, and Core Web Vitals.




  6. Reporting cadence and follow-up audits



    • Weekly: GBP performance, errors, and urgent fixes.

    • Monthly: rankings, organic traffic, conversions, citations, and review growth.

    • Quarterly: full technical and on-page audit, backlink profile review, competitor benchmarking, and strategy adjustments.




  7. Prioritization framework



    • Impact x Effort matrix: prioritize high-impact/low-effort items (GBP fixes, NAP, reviews) first, then move to high-impact/high-effort items (content, links).

    • Focus on intent-driven optimizations that improve user experience and conversions, not just rankings.




  8. Tools to use



    • Google Business Profile, Google Search Console, Google Analytics (GA4)

    • Local rank trackers (BrightLocal, Whitespark), Moz, Semrush, Ahrefs

    • Screaming Frog, PageSpeed Insights, GTmetrix

    • Whitespark or Yext for citation management




  9. Final checklist before closing the audit loop



    • NAP consistency verified across the top 50 citations

    • GBP fully optimized and active

    • Local pages optimized with schema and internal links

    • At least one review acquisition process in place

    • Technical errors fixed and Core Web Vitals improved

    • Monthly reporting and the next-quarter audit scheduled




  10. Execute prioritized sprints, measure results, iterate based on data, and maintain review and citation workflows to sustain and grow local rankings.